Privacy Policy

1 Introduction

1.1 Welcome to the Shop website (individually and collectively, "Shop", "we", "us", or "our"). Shop takes its responsibilities under the applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all Users of our Shop website and mobile application (the "Platform") (we refer to the Platform and the services we provide as described on our Platform collectively as the "Services"). The User refers to a user who registers an account with us for the use of the Services, including both Buyers and Sellers (individually and collectively, "Users", "you", or "your"). We recognise the importance of the personal data you have entrusted to us and believe that it is our responsibility to manage, protect and process your personal data appropriately.

This Privacy Policy ("Privacy Policy" or "Policy") is written to assist you in understanding how we collect, use, disclose and process the personal data you have provided to us and we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data.

1.2 "Personal Data" or "personal data" means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data could include name, identification number and contact information.

1.3 By using the Services, registering an account with us, visiting our Platform, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and policies outlined in this Privacy Policy. You hereby consent to us collecting, using, disclosing and processing your personal data as described herein.

2 When does Shop collect personal data?

2.1 We will/may collect personal data about you when you access and visit our website; when you submit any job application or form; when you interact with us via telephone calls, letters, fax, face-to-face meetings, interviews, social media platforms, emails or through the website; when recruiters, employment agents, or other parties referring you for employment submit any materials on your behalf; when you provide documentation or information in respect of your interactions with us; when you provide us with feedback or respond to surveys; when you submit your personal data to us for any reason.

2.2 We may collect personal data about you from you, our affiliates, third parties and other sources, including but not limited to business partners such as logistics or payment providers.

3 What personal data does Shop collect?

The personal data that Shop may collect includes name, address, date of birth, home address, telephone number, gender, images and biometric data, education and employment history, correspondence, government identification data, marketing and communication preferences, transaction and order information, payment references, logistics records, support messages, and any other information provided through the website.

4 Collection of other data

As with most websites and mobile services, your device may send information when you access the Platform. This can include browser type, device identifiers, IP address, pages viewed, time spent, links selected, search terms, referral source, language setting, region, and other usage statistics. This information is used to operate the Platform, maintain security, improve search and recommendation quality, and understand how users interact with marketplace services.

5 Cookies

We or authorised partners may use cookies, web beacons and similar technologies to collect information about visits, preferences, device data and service usage. Users may adjust browser settings, but some platform features may be affected.

6 How do we use the information you provide us?

We may collect, use, disclose and process personal data to process applications, provide services, support users, manage orders, tailor user experience, enforce terms, process payments, manage support requests, conduct audits, comply with legal obligations, prevent fraud, protect the platform, and improve marketplace operations.

7 What information do we retain, and how does Shop protect user information?

We retain information for as long as necessary to provide services, resolve disputes, support customer requests, comply with legal obligations, maintain audit records, prevent fraud, and protect the Platform. Account, order, wallet, support, seller, and security records may be retained for different periods depending on the purpose and applicable rules.

Shop applies administrative, technical, and organisational safeguards intended to protect user information. These safeguards include access controls, security review, operational logging, and data handling procedures. No method of transmission or storage is completely secure, so users should also protect passwords, account access, wallet information, and device security.

8 Does Shop disclose the information collected from its visitors to external parties?

Personal data may be shared with sellers, logistics providers, payment processors, affiliates, customer service teams, security reviewers, regulators, professional advisers, and other parties where necessary to provide services, process transactions, manage disputes, comply with law, or protect users and the platform.