Return Policy

I changed my mind

You can return goods within 15 days from picking up or delivery. Your items must be: unused and with all original components; in the original packaging (with a label, if applicable); in resale condition; with proof of purchase; with any complimentary items that come with the product. Refunds will be processed through the original method of payment. If you use USDT or ETH, it takes one business day to show up in your account; with bank wire, the refund can take up to 30 days, depending on your bank.

Product support

In most cases, if you have a problem with any items, you can resolve it from the comfort of your home by checking our product support site to see if we can fix it. There you can access FAQs about products and our company, Shipping & Pickup, Returns & Refunds.

There is a problem with my goods

If you still need to return the goods (within the first 15 days), we will offer you an exchange, replacement or refund. After this period, and as long as the product is still under warranty, we will use our specialist repair agents to arrange a repair or, if repair is not possible, to replace or replace your goods. The fastest way to return is through our global warehousing centres located in 112 countries. We can accept most items except large items, even if they were initially delivered to your door.

Precautions

Certain goods, such as food, pierced jewellery and underwear, can only be exchanged or refunded if faulty. Our website will indicate which items are non-refundable. If you return DVDs, music or software products, they must be unused and in their original sealed packaging. We reserve the right to reduce the refund amount if goods or packaging have been excessively damaged. We may ask for a product serial number or similar information to check that we supplied the item.

Common Problems

How long will it take for my refund? We can issue an immediate refund if you return the goods to the Shop store. It will take one business day to process it into your account. If you paid by bank wire, you would be refunded by the bank wire method, which may take up to 30 days, depending on your bank. If you return goods via post, please wait up to two weeks. We will begin refunding as soon as it is received.

What counts as proof of purchase?

These prove the purchase in Shop: cash register receipt; electronic receipt; your order number; email confirmation. If you can't find any of the above, we should be able to resolve any issues if you have your transaction bill or the email address used to purchase goods.

If there is no issue, can I return the product?

The product can be returned to any Shop store under our Return Policy.